Responsible gambling

At Mohawk Raceway Casino, we are committed to creating a welcoming and responsible gaming environment where patrons can enjoy their favourite games while maintaining control over their play.

Self-Exclusion Program

We understand that sometimes players may need to take a break from gaming. Our self-exclusion program allows guests to voluntarily ban themselves from our casino premises for a specified period of time. This program is designed to help individuals who feel they have lost control over their gambling habits.

To initiate the self-exclusion process, please visit our Guest Services desk or contact us through our website. You will be asked to provide identification and complete a form outlining your reasons for requesting exclusion.

Deposit Limits

We offer deposit limits as an additional responsible gaming tool to help players stay within their budget. To set up a deposit limit, simply visit our cashier and inform them of the amount you wish to restrict yourself to per day or session.

Time-Outs

In addition to self-exclusion and deposit limits, we also provide time-outs for guests who may need a break from gaming. This feature allows you to lock your account for a specified period, during which time you will not be able to access our games.

To set up a time-out, please contact us through our website or visit our Guest Services desk. You can specify the length of time you wish to take off and choose to have your account reactivated automatically when the time period has elapsed.

Responsible Gaming Tools

We offer various responsible gaming tools designed to help patrons maintain control over their play. These include:

• Self-exclusion program
• Deposit limits
• Time-outs

If you are experiencing problems related to gambling or feel that you need additional support, please do not hesitate to reach out to our staff.

Help is Always Available

Our dedicated team of staff and Guest Services representatives are here to help you with any questions or concerns about responsible gaming. We strive to provide a supportive environment for all patrons, helping them to enjoy their experience while maintaining control over their play.

In addition to these tools and services, we also offer links to reputable organizations that specialize in providing support and guidance for individuals affected by problem gambling.

Problem Gambling Support

We take the issue of problem gambling seriously. If you or someone close to you is experiencing difficulties related to gaming, please seek help from one of the following resources:

• ConnexOntario: Free confidential helpline for problem gamblers
• Ontario Problem Gambling Helpline

We encourage all patrons to use these tools and resources responsibly.